Thank you for using Peri Peri Creative to place your order. Please take note of our return policy.

Returns and Refunds

  1. The Company will let you return products within seven days of the date you received them, as long as they don’t fall into one of the exceptions listed below and don’t violate the return rules
  2. Once a client has received a product, the Company no longer has any control over it. As a result, we are not responsible for any damage or shortages that aren’t reported within 24 hours of delivery.
  3. We can not be held liable for damages that occurred during shipping.
  4. This agreement’s rules on returning items and cancelling service agreements do not apply if:
    1. services that began with the customer’s consent (explicit or inferred) before the seven days;
    2. when product or service prices depend on financial market fluctuations outside the Company’s control;
    3. personalised or made-to-order products;
    4. where the products, because of their nature, cannot be returned
  5. It could take up to a week to carefully check the returned products. Once we’re sure they’re good enough to sell again, we’ll give you a refund or credit note.
  6. For products dispatched by courier outside Pretoria (Durban, Cape Town, etc.), customers have 72 hours from courier pickup to report missing or damaged items. No claims after that.
  7. Products on sale or discontinued cannot be returned unless broken or faulty.
  8. Products damaged by not following the included care instruction

Return of Products

  • If Peri Peri Creative sends you the wrong or a broken product, Peri Peri Creative will exchange it. However, this exchange will only happen if the incorrect, faulty, or broken product/s are sent back in their original packaging with any warranty, manuals, and all accessories within 7 days of when the product (or products) were delivered.
  • Any problems with an order must be reported within 24 hours of receipt.
  • Peri Peri Creative will replace faulty or broken products as soon as possible.
  • All items must be returned in the same box they came in.
  • Any remaining refunds are forwarded to the original payment method.
  • Branded products cannot be returned unless faulty. You’ll be charged a 25% handling and admin fee if Peri Peri creative approves the return within 24 hours of delivery collection. Peri Peri Creative won’t accept returned products without written permission and a receipt.
  • Please ensure that you have double-checked the sizing specs as the client will need to carry the courier costs when returning due to incorrect sizes ordered.

Cancellation

  1. Written and online orders constitute a legally enforceable contract.
  2. Products that require personalisation can not be cancelled once they have been paid for.
  3. Once an order has been emailed, whatsapped or placed online with a value of R1000 ex VAT or more, cancellations before collection will be subject to a 25% handling/admin fee.
  4. Orders not paid for within 14 working days of being quoted will be considered “cancelled.” If the invoice exceeds R1000 ex VAT, a 15% handling fee will be applied.
  5. No cancellations will be accepted following final artwork approval.
  6. Collected orders may not be returned for credit unless approved in writing by Management within 48 hours of collection and are subject to a 25% handling and administration fee. Please do not return orders unless Management has given you prior written permission. Our returns department will not accept orders returned without an accompanying written agreement and associated invoice.
  7. Once stock of a special or “reduced to clear” item has been collected, no returns will be permitted unless the stock is faulty.
  8. Cancellation fees must be paid before any additional purchases are processed.
  9. Stock returns must be returned to our headquarters at your expense.

Warranties

  1. Warranties do not cover wear and tear.
  2. Peri Peri Creative and/or the manufacturer of the product(s) are not required to honour any warranties on products that have been changed in a way that goes against the instructions or on products or property where the products are installed that have been abused or used in a way that goes against the rules.


Please feel free to contact us via whatsapp on 072 387 9147 or click this link to start a chat https://wa.me/message/3AJXTUGND7ZCI1 .